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signal problems

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Joen Post time 2019-04-19 10:10:27 | Show all posts |Read mode
Hi everyone,
I have some problems with my new vernee thor. The wi-fi is ok and working fine, but i just can't get signal service. Not a SIM card problem, becouse i use the same at my older smartphone and it works. I tested another SIM card at Thor and got the same problem. Frequency also is compatible here in Brazil. The device recognizes the SIM card and some times gets signal, but rapidly loses it. It never keeps signal alive, never works proplely at 4G signal, not even 3G, and when i get some signal my phone calls are always terrible.
I don't know what to do, maybe it's a antenna problem? Does anyone ever see this problem happen?
Thanks anyway.

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