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Red stripes on Mars display

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luigimarra Post time 2016-12-05 02:19:45 | Show all posts |Read mode
Hi,

my Vernee Mars arrived a month ago, but since a week ago the display shows strange red stripes.
Stripes are not always showed and fixed but they appear when the phone shows some reds (icons, images); stripes follow scrolling and moving images on the display.
Stripes are showed at start up phone boot also, for a couple of seconds.
Here are some pictures and a little video.
I suspect a software problem but could it be an hardware problem?
What should I have to do?

Luigi


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 Author| luigimarra Post time 2016-12-05 02:27:40 | Show all posts
Hi,

here is a little video showing the problem.

https://vid.me/8Y5S
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addutzu Post time 2016-12-05 04:31:39 | Show all posts
do a factory reset or flash stock rom using SPFtools
if that don't fix it contact seller and send back ASAP
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tommy Post time 2016-12-05 11:54:13 | Show all posts
Please try to update the latest software udpate ? what is your software version ?
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 Author| luigimarra Post time 2016-12-05 17:09:22 | Show all posts
Hi all!

I already did a factory reset (Settings -> Backup & reset -> Factory data reset) but it had no effect on red stripes.
My software version is Mars_20161028 (First OTA applied).

I can try to flash stock rom but where can I find an official stock rom?

Luigi
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addutzu Post time 2016-12-05 17:20:58 From the mobile phone | Show all posts
luigimarra replied at 2016-12-05 17:09
Hi all!

I already did a factory reset (Settings -> Backup & reset -> Factory data reset) but it h ...

http://www.needrom.com/download/vernee-mars/
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 Author| luigimarra Post time 2016-12-06 05:47:33 From the mobile phone | Show all posts
Thanks.
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 Author| luigimarra Post time 2016-12-06 05:53:19 From the mobile phone | Show all posts
I'll try to flash ROM after tomorrow because of new ota update. Just the last question: is the posted rom official? Or could I have warranty problems because of that rom?
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Bastien Post time 2016-12-10 17:40:17 | Show all posts
I would suggest you contact your seller to go after sale service processing !
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 Author| luigimarra Post time 2016-12-10 21:38:33 From the mobile phone | Show all posts
Hi,

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yes , for your issue , need to go after sale service processing .  Details Reply Post time 2017-01-10 10:33
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