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Microphone Echo Problem

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almanos Post time 2017-02-02 03:36:10 | Show all posts |Read mode

model
Apollo Lite
OS version
6.0
Trouble Probability
100 %
Describe
1. The caller hears his voice twice, echo problem.
Steps
Check with GSM provider and the problem is from my phone.
Check with SIM of another provider the same problem.
Check with Viber the same problem.
When put phone on mute the caller does not hear his voice twice.
Do hard reset the same problem.
Latest OTA update Apollo Lite 20161209030130
Picture


Edited by almanos at 2017-02-06 06:58

The Problem
Caller hears his voice, echo effect.
Check with GSM provider and the problem is from my phone they also reset my line.
Did not believe my provider and check with a SIM of another provider but the same problem.
Walk around my town the same problem if i make a call or someone calls me he hears his voice.
Use Viber and Skype the same problem, so no GSM provider problem.

Do hard reset  :crying: but the same problem.
Also Install old and new ROM from your service download download at internal storage with no result, same problem.

On Settings -> Sound and Notification -> Sound Enchancement ->all to off, or no result if on or off .
and at More -> Mobile networks -> Enchanced 4G LTE Mode on or off has no result the problem is the same,
also same problem if i use 3G or 4G network for my connection at the GSM provider.

When volume to max big echo problem to caller.
When volume to min smaller echo problem to caller.
Using loudspeaker of the phone the same problem with 2 steps above.
If i use a pair of headphones the problem is much more better, caller does not hear his voice, almost nothing of echo.

When i push the headphones out on a call, in order to continue speaking with phone's mic, echo starts to be enormous to the caller, especially if volume is to max.

The problem full fixed only if i turn off-mute my mic when the caller is speaking but i can not mute and unmute mic when i want to talk!
If i scratch with my nail the back metal case of the phone the caller hears a very very loud noise.

Is the mic's sensitivity too high or a hardware problem?
Can someone help any solution?

Latest OTA update Apollo Lite 20161209030130
Clean Android ROM. Not Rooted i do not want to loose me guarantee.
Thank U
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 Author| almanos Post time 2017-02-02 06:59:00 | Show all posts
Edited by almanos at 2017-02-02 17:03

So is it a hardware problem?
How can i fix it?
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chaojian Post time 2017-02-03 15:18:05 | Show all posts
Try to call the other phone if there is the same problem in the network environment or call whether the normal use, there may be a network, if you have any other phone heard the echo, I suggest you contact the dealer to deal with

Comments

With the same SIM card in my house i use four different smartphones to check 1. Note 2 Samsung 2. Xiaomi Redmi 3s and 3. ZTE blade S6 4. Samsung Galaxy J5 non of them has echo problem if i call o  Details Reply Post time 2017-02-03 16:48
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 Author| almanos Post time 2017-02-03 16:48:42 | Show all posts
chaojian replied at 2017-02-03 15:18
Try to call the other phone if there is the same problem in the network environment or call whether  ...

With the same SIM card in my house i use four different smartphones to check
1. Note 2 Samsung
2. Xiaomi Redmi 3s and
3. ZTE blade S6
4. Samsung Galaxy J5
non of them has echo problem if i call or been called.

Comments

It is recommended that you use the Appollo Lite call another phone test, if the answer to every phone call has an echo, it is recommended that you contact the dealer, the microphone may be a problem  Details Reply Post time 2017-02-03 17:01
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chaojian Post time 2017-02-03 17:01:35 | Show all posts
almanos replied at 2017-02-03 16:48
With the same SIM card in my house i use four different smartphones to check
1. Note 2 Samsung
2 ...

It is recommended that you use the Appollo Lite call another phone test, if the answer to every phone call has an echo, it is recommended that you contact the dealer, the microphone may be a problem
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 Author| almanos Post time 2017-02-07 19:08:12 | Show all posts
I am also waiting so many day for an answer from gearbest but still wait.
Why the caller hear so loud even the touch of my finger on the back metallic case of the phone?
None of Vernee service has an answer?
So dissatisfied.
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Colbert Post time 2017-02-08 11:01:24 | Show all posts
you should contact your seller to go after service for processing . p.s : vernee have established the overseas repair centre in spain and russia , you can contact your seller to fix this for warranty replacement or not .

have a good luck for you !

Comments

I' trying for a week now but gearbest have my on hold. All goes so bad.  Details Reply Post time 2017-02-08 12:51
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Dempsey Post time 2017-02-08 11:44:10 | Show all posts
This is a problem with most phones. Just pick any manufacturer and type their name in google and then put "echo problem" after it, without the quotes. You will see tons of phones have the same problem.

The problem is they use the phone case as a type of speaker box. They allow the back of the speaker to "breath" into the case so that it can produce bass. That makes the speaker sound better and easier to understand people talking.

If you have a noise cancellation mic at the top of the phone, you can usually put a piece of tape over it and that will help.

A better fix is to take the screws out of the back of the phone (if you are brave) and putt something like a piece of closed-cell foam near the bottom of the phone where the regular mic is. The idea is to keep the sound from the speaker from traveling into the regular mic. If you put the foam too close to the speaker, the callers will be a little hard to understand because their voice will have no bass and it will make the phone sound really cheap.

But it is a lot easier to put the tape over the top microphone. ;-)

Comments

For weeks now i have read all information from internet and U are right there are many different problems with smartphones I can not find my problem to that cases. Also my phone is all new fews day  Details Reply Post time 2017-02-08 12:57
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 Author| almanos Post time 2017-02-08 12:51:26 | Show all posts
Edited by almanos at 2017-02-08 13:38
Colbert replied at 2017-02-08 11:01
you should contact your seller to go after service for processing . p.s : vernee have established th ...

I am trying for a week now but gearbest have me on hold.
All goes so bad.
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 Author| almanos Post time 2017-02-08 12:57:41 | Show all posts
Edited by almanos at 2017-02-08 13:40
Dempsey replied at 2017-02-08 11:44
This is a problem with most phones. Just pick any manufacturer and type their name in google and the ...

For  a week now i have read all information from internet and U are right there are many different echo problems with smartphones
I can not find my problem to that cases.
Also my phone is all new fews days only from bought i will not open it!
Vernee Apollo light has not upper mic.
Thank U a lot.
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