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Finger print sensor not working

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nova2199 Post time 2017-03-19 21:57:11 | Show all posts |Read mode
I have the Apollo and the finger print sensor is useless, it just keep saying finger print not recognised.
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Kammamuri Post time 2017-03-20 05:47:57 | Show all posts
Mine is working properly, not 100% but for me it's useful and most of times it is very quick. Sometimes I have to repeat recording my fingerprint, try it. There is some videos in YouTube explaining how to do it. Get luck.
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lucky Post time 2017-03-21 10:38:01 | Show all posts
It is recommended to delete the fingerprint and reset the fingerprint
Try to restore factory settings, what happens?
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 Author| nova2199 Post time 2017-04-01 22:12:50 From the mobile phone | Show all posts
I have done that deleting the finger prints, which works to start but don't last and then gos back to not recognising.
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e8hffff Post time 2017-04-01 23:04:31 | Show all posts
Consider entering multiple finger profiles of the same finger in different positions.  As you may know the finger scanners don't work so well on moist/wet hands.
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alexnov Post time 2017-04-04 14:52:09 | Show all posts
I have gave up to use the fingerprint reader to unlock the phone. If I had assumed a percentage, I would say that recognizes the fingerprints not more than 20% of attempts.
It is one of the many disappointments about this phone ...

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Alexnov, are you someone that works with your hands? You may have smoothed out prints. I've had other phones and this Vernee Apollo has been the best at detecting my fingers. Noting I do get failed  Details Reply Post time 2017-04-04 18:48
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e8hffff Post time 2017-04-04 18:48:43 | Show all posts
alexnov replied at 2017-04-04 14:52
I have gave up to use the fingerprint reader to unlock the phone. If I had assumed a percentage, I w ...

Alexnov, are you someone that works with your hands?  You may have smoothed out prints.  I've had other phones and this Vernee Apollo has been the best at detecting my fingers.  Noting I do get failed attempts as I have worn skin.  I don't use use security anyway as I prefer to phone to start up straight away for interaction like to film or record sound.  The point is you either have a bad component or you prints are not suited to the technology.

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Hi e8hffff. No, I do not work with my hands and my fingers are not worn in some way. I've never had trouble with my previous smartphones (iOS and Android). My fingerprints were regularly recognized  Details Reply Post time 2017-04-05 19:39
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alexnov Post time 2017-04-05 19:39:24 | Show all posts
e8hffff replied at 2017-04-04 18:48
Alexnov, are you someone that works with your hands?  You may have smoothed out prints.  I've had  ...

Hi e8hffff.
No, I do not work with my hands and my fingers are not worn in some way.
I've never had trouble with my previous smartphones (iOS and Android). My fingerprints were regularly recognized. It's probably a bad component ...
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Dempsey Post time 2017-04-06 11:07:05 | Show all posts
try to restore the factory setting and I have tried that mine is working now .
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