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warranty from france

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Azurha Post time 2017-03-27 00:14:40 | Show all posts |Read mode
Edited by Azurha at 2017-03-27 00:15

Hi, i bought an apollo lite on gearbest.

From few days i have big troubles with the battery.

The apollo shut down with 10-20-30 or 40% battery left.

And now my phone inflated. I suppose than the battery is the cause of this...

Anyone can hep me please ?

Thanks

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xidoc Post time 2017-03-27 02:27:37 From the mobile phone | Show all posts
Contacte directement gearbest. Il me semble qu'ils ont une garantie sur les produits qu'ils vendent. L'idéal serait de les contacter directement via via leur chat.
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 Author| Azurha Post time 2017-03-27 04:44:22 | Show all posts
oui, j'ai ouvert un ticket. A priori ils vont me proposer de le renvoyer en chine, mais je croyais que vernee avait du sav en france.
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lucky Post time 2017-03-28 10:43:19 | Show all posts
You have to disassemble?
According to the picture, the power button is not installe OK
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xidoc Post time 2017-03-28 23:56:11 From the mobile phone | Show all posts
Azurha replied at 2017-03-27 04:44
oui, j'ai ouvert un ticket. A priori ils vont me proposer de le renvoyer en chine, mais je croyais q ...

Ils ont un sav en Espagne (c'est le plus proche). J'avais cru comprendre aussi qu'ils aient un SAV en France.
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 Author| Azurha Post time 2017-03-29 17:10:08 | Show all posts
Ouais mais Gearbest me propose de le renvoyer en chine. Quelqu'un a déjà utilisé le sav gearbest ?
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