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New Vernee Apollo X restarts randomly

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stosto Post time 2017-05-01 16:02:19 | Show all posts |Read mode

model
Apollo
OS version
6.0
Trouble Probability
100 %
Describe
My new Vernee Apollo X (X20) restarts ramdomly aprox. 5 times/day.
It have the impression, it happens when the phone is sleeping and it awakes (when receiving a call, alarm clock oder manualy by user).
It ssems to bee another boot process than an normal Restart, because ist shows the another picture on the screen ("powered by" on the bottom left is not visible).
Steps
1) Start the phone
Wait 2 till 3 hours.
Make a call to the phone --> The Phone restarts.

2) Start the phone
set the alarm in aprox 3 hours
wait 3 hours.
The alaram comes fpr aprox 1/2 second
phone --> The Phone restarts.

3) Start the phone
Wait 2 till 3 hours, till its realy sleeping (it makes no difference if its charging or not)
push the "power Button"
the phone restarts
Picture


Edited by stosto at 2017-05-01 19:49


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lucky Post time 2017-05-02 11:45:10 | Show all posts
Solution suggestion:
1 check the SIM card and the phone is perfect
2 to restore the factory settings (it may be caused by the third party APP mobile phone virus), and check whether the machine has ROOT
3 upgrade system https://yadi.sk/d/WlWC7wpF3HL3m6
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cleopatra81 Post time 2017-05-02 22:24:29 | Show all posts
@lucky :

Thank you to have share the upgrade zip.
Unfortunately your "full_k15tb_a-ota-1490679079.zip" is identical to the flashable stock rom.
Sadly it seems that it does not completely fix this problem.


Specifications concerning your "full_k15tb_a-ota-1490679079.zip" :
ro.build.id=MRA58K
ro.build.display.id=alps-mp-m0.mp9-V1.78.1_nb6797.6c.m_P10
ro.build.version.incremental=1490676125
ro.build.version.sdk=23
ro.build.version.preview_sdk=0
ro.build.version.codename=REL
ro.build.version.all_codenames=REL
ro.build.version.release=6.0
ro.build.version.security_patch=2016-07-05
ro.build.date.utc=1490676479

Specifications concerning the flashable stock rom :
ro.build.id=MRA58K
ro.build.display.id=alps-mp-m0.mp9-V1.78.1_nb6797.6c.m_P10
ro.build.version.incremental=1490676125
ro.build.version.sdk=23
ro.build.version.preview_sdk=0
ro.build.version.codename=REL
ro.build.version.all_codenames=REL
ro.build.version.release=6.0
ro.build.version.security_patch=2016-07-05
ro.build.date.utc=1490676479

Just out of curiosity,
why Vernee have not yet posted this update zip here on the official forum ?

Regards

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lucky Post time 2017-05-03 11:07:15 | Show all posts
cleopatra81 replied at 2017-05-02 22:24
@lucky :

Thank you to have share the upgrade zip.

If the above steps do not solve the problem, it is recommended go to after-sales service
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