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Thor E no rear camera after wireless update

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Werner Post time 2017-06-09 01:27:47 | Show all posts |Read mode

model
Thor
OS version
7.0
Trouble Probability
100 %
Describe
No rear camera

Front camera is inverted upside down
Steps
Update to latest version with OTA to 20170524

After wireless update the rear camera is gone and the front camera is upside down.
Picture


Hello!

I got my Thor E yesterday and installed the available wireless update to (i think) 20170524.
After the wireless update the rear camera is gone. Also the front camera is upside down.

Then I did a factory reset but there still is no rear camera.

I then flashed the 2017_05_06 ROM from needrom with sp flash tool. Now it shows Current: Thor_E_20170413041639. But there still is no rear camera.

I only had the Thor E for one day and now I have no camera. What can I do?

Please help. Thank you!

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cleopatra81 Post time 2017-06-09 08:26:20 | Show all posts
@ Werner :

I am the one who made the Flashable Stock Rom by SP FlashTool on Needrom.
I have tested the Flashable Stock Rom on my Vernee Thor E.
Everything work well. The camera works well too.
Other people have installed my Flashable Stock Rom and they have no problems.
Contact me on Needrom private message.
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lucky Post time 2017-06-09 09:41:48 | Show all posts
Thank you for your feedback. OTA befor is the official software or needrom?
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 Author| Werner Post time 2017-06-09 13:00:51 | Show all posts
First of all thank you both for replying. @Cleopatra81: I sent you a PM on needrom.

OTA before was official.

I unboxed the phone, both cameras worked with whatever version of ROM that was preinstalled.
Then I saw system update available (i think it said 20170524) and made that update. No problems while updating.

Next day I wanted to take some more photos but there's only the front camera and no rear camera anymore.
Factory reset didn't help.
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lucky Post time 2017-06-09 13:57:38 | Show all posts
Werner replied at 2017-06-09 13:00
First of all thank you both for replying. @Cleopatra81: I sent you a PM on needrom.

OTA before wa ...

Suggest you contact the seller to deal with
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billouetaudrey Post time 2017-06-09 16:39:17 | Show all posts
I think it's a hardware issue nope?
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lucky Post time 2017-06-09 17:17:52 | Show all posts
Agree
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seanmiller Post time 2017-06-22 09:24:05 | Show all posts
It might be the hardware. Got a similar issues with my wi fi action camera. I had to go to the camera store to have it check.
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minkels Post time 2017-07-02 18:13:45 | Show all posts
I have the same problem with my Thor E. Wanted to use the camare today for the first time. No back camare available and Front camara is up side down.
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lucky Post time 2017-07-03 14:22:46 | Show all posts
minkels replied at 2017-07-02 18:13
I have the same problem with my Thor E. Wanted to use the camare today for the first time. No back c ...

Trying to back up the data and restore factory settings, and what's the result?
If it can not be solved, we should go through the after-sale service center to check and deal with it
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