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Thor E touch screen malfunction after 1 week

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my_6th_sense Post time 2017-07-31 21:02:39 | Show all posts |Read mode
About a week ago I received my Vernee Thor E and at first I was very happy about it, untill now.
Yesterday the battery died and I charged it overnight. When putting on the phone this morning the touch screen was not working anymore and there are lines flashing in the middle of the display and the touch is very unresponsive. I want to point out that the phone did not fall or got damaged in any way.

In attachement you can find some photos and a video of the (undagamaged!) phone.
The phone did not fall, break, scratch, and is not flashed or anything. It is being used in a protective case and with a screen protector.

I bought the phone at TomTop but they don't seem to reply on my complaint.

Can I send it back somewhere for repair or can I get a warranty refund somewhere please?

Because I was so exited about this phone at first, I was already planning to buy the Mars Pro but now I have my doubts...

Best regards,
Wouter

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