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Thor E flashing screen issue

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Hostelhostel Post time 2017-08-21 23:40:08 | Show all posts |Read mode

model
Thor
OS version
7.0
Trouble Probability
90 %
Describe
Hello Thor Community,

The problem is that the display is flickering, with adaptive brightness, there is no backlight in dark areas

It seems that this only happens if it is dark, it happens only if you háve set adaptive brightness to on and if you have set it to a very low brightness level (maybe 20%).

If you forgot to deactivate adaptive brightness during the day, there is no chance to activate it as soon as it is getting dark, because there is no backlight. You have to go in a bright area and deactivate adaptive brightness to get backlight.

Without adaptive brightness (auto brightness) you can set the brightness level to the lowest available option without problems.

If you want to use the E-ink Mode, the thor e set the adaptive brightness automatically to on, that means if it is dark and you are pressing the E-ink button, the screen is going off. There is no chance to disable adaptive brightness, if you are in dark places.

It also happens if you block the light sensor.

Alternate auto brightness apps work without problems, only the adaptive brightness from android doesnt work like it should.


This seems to be the same problem: ( youtube video is from other user ), the flickering happens if you press the power on button, but the problem is the adaptive brightness
https://www.youtube.com/watch?v=04EX09Qn1l8

Here is already a bug report, i think this could be the same problem, but iam not sure ( other user )
http://bbs.vernee.cc/forum.php?mod=viewthread&tid=2011
Steps
It seems that this only happens if it is dark, it happens only if you háve set adaptive brightness to on and if you have set it to a very low brightness level (maybe 20%).

If you forgot to deactivate adaptive brightness during the day, there is no chance to activate it as soon as it is getting dark, because there is no backlight. You have to go in a bright area and deactivate adaptive brightness to get backlight.

Without adaptive brightness (auto brightness) you can set the brightness level to the lowest available option without problems.

If you want to use the E-ink Mode, the thor e set the adaptive brightness automatically to on, that means if it is dark and you are pressing the E-ink button, the screen is going off. There is no chance to disable adaptive brightness, if you are in dark places.

It also happens if you block the light sensor.

Alternate auto brightness apps work without problems, only the adaptive brightness from android doesnt work like it should.
Picture


Edited by Hostelhostel at 2017-08-21 23:51

Hello Thor Community,

The problem is that the display is flickering, with adaptive brightness, there is no backlight in dark areas.

It seems that this only happens if it is dark, it happens only if you háve set adaptive brightness to on and if you have set it to a very low brightness level (maybe 20%).

If you forgot to deactivate adaptive brightness during the day, there is no chance to  activate it as soon as it is getting dark, because there is no backlight. You have to go in a bright area and deactivate adaptive brightness to get backlight.

Without adaptive brightness (auto brightness) you can set the brightness level to the lowest available option without problems.

If you want to use the E-ink Mode, the thor e set the adaptive brightness automatically to on, that means if it is dark and you are pressing the E-ink button, the screen is going off. There is no chance to disable adaptive brightness, if you are in dark places.

It also happens if you block the light sensor.
Alternate auto brightness apps work without problems, only the adaptive brightness from android  doesnt work like it should.


This seems to be the same problem: ( youtube video is from other user ), the flickering happens if you press the power on button, but the problem is the adaptive brightness
https://www.youtube.com/watch?v=04EX09Qn1l8

Here is already a bug report, i think this could be the same problem, but iam not sure ( other user )
http://bbs.vernee.cc/forum.php?mod=viewthread&tid=2011




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lucky Post time 2017-08-22 10:43:22 | Show all posts
Suggest you TO the latest software Thor E-20170809
This software has fixed this problem
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lucky Post time 2017-08-22 10:32:08 | Show all posts
Thank you for your careful feedback and we will it to the Vernee team in a timely manner
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 Author| Hostelhostel Post time 2017-08-24 01:47:50 | Show all posts
Hello lucky,

thanks for your fast response, you are right, the new update fixed the problem.

Thank you
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 Author| Hostelhostel Post time 2017-08-30 09:22:18 From the mobile phone | Show all posts
Edited by Hostelhostel at 2017-08-30 09:24

I have to correct. Problem ist not solved... I have the same issue now.
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lucky Post time 2017-08-30 11:59:12 | Show all posts
Hostelhostel replied at 2017-08-30 09:22
I have to correct. Problem ist not solved... I have the same issue now.

How about cleaning the sensitive hole?
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lucky Post time 2017-08-31 11:36:46 | Show all posts
lucky replied at 2017-08-30 11:59
How about cleaning the sensitive hole?

Or try inserting SD card back up data and restoring factory settings. What's the result?
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