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Vernee Mars Pro | Problem with 4G

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TechValue.gr Post time 2017-09-12 23:17:14 | Show all posts |Read mode
Hi to the forum, that's my first post here, because it seems you don't like email communication.

I have a Vernee Mars Pro for review, but i am not able to reach 4G networks. I am in Greece and we use band 3,7,20 which is supported by the device.

3G works normal. I have enabled 4G at settings.

The device is really nice, congratulations for the design. I would like to make a positive review for Mars Pro, just help me fix this issue.

Do you know how to fix that?

Regards




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lucky Post time 2017-09-13 11:25:26 | Show all posts
You can refer to it,
Check whether the carrier frequency band does not support the 4G network

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lucky Post time 2017-09-13 11:32:22 | Show all posts
Or try to have 4G network in other places
It could also be the carrier 4G network coverage problem
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 Author| TechValue.gr Post time 2017-09-13 17:41:21 | Show all posts
Yes i have tried different location. Please notice i have Mars Pro not Mars. I am using cosmote and vodafone. i have tried both sims to different smartphones and they can reach 4G networks at same place.

I have also noticed many videos at youtube with mars pro that can only reach 3G (maybe it's location coverage but i don't think so). This looks to be a software related problem.
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lucky Post time 2017-09-14 12:02:48 | Show all posts
TechValue.gr replied at 2017-09-13 17:41
Yes i have tried different location. Please notice i have Mars Pro not Mars. I am using cosmote and  ...

You can consult the operator, 4G is if coverage of your location?
Mars pro  LTE  band 1.3.7.20
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 Author| TechValue.gr Post time 2017-09-14 15:32:17 | Show all posts
The operator told me it's a fault of the device, because i have coverage 4G where i am.
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lucky Post time 2017-09-15 11:27:10 | Show all posts
TechValue.gr replied at 2017-09-14 15:32
The operator told me it's a fault of the device, because i have coverage 4G where i am.

Can you take a screenshot to see the fault?
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lucky Post time 2017-09-15 11:29:20 | Show all posts
try restarting the phone or switch the flight mode once
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 Author| TechValue.gr Post time 2017-09-15 18:48:16 | Show all posts
Can you please notice the developers to have a look about this?
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 Author| TechValue.gr Post time 2017-09-16 01:52:02 | Show all posts
Finally i was able to reach 4G in a place, so it works. But needs improvement in general about reception.

Keep up the good work

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Please can you write some words what did you do to make 4G working? I am in the same situation like you were :-(.  Details Reply Post time 2018-01-17 23:59
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