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Vernee Mix 2 4GB charging trouble, waiting Vernee & Gearbest reply

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Bizzaviet Post time 2017-12-27 17:23:35 | Show all posts |Read mode
Edited by Bizzaviet at 2017-12-27 17:25

Hello you guys,
I am Lucifer from
I got 2 orders in Gearbest for our customers with Vernee Mix 2 4GB product (1 black and 1 blue), this below is our order:

Then i received this product as below (Shipping to Vietnam)
  • Order number: W1710250014021xxx Order date: Oct 25, 2017 and received on December 23, 2017
  • Order number: W1711091902491296, Order date: December 09, 2017 and received on December 09, 2017
After this phone come to customer, they use it normal and nothing happen.
But after this phone got low battery 20%, it suddenly shut down (Same trouble for 2 order)
I have to try recharge this phone, but look like not working. You can see red led in our video, but look like the current to go through the battery.
What i have tried?
  • I have tried to format this phone by press power button + Up volume same time (About 15s)
  • I have tried to format this phone by press power button + Down volume same time (About 15s)
  • Tried to charge this phone, but not working
  • Tried to open the back cover, but cannot disassembly.
But nothing happen, please check video:
I want to get answer from Gearbest and Vernee.
So please reply.
I send complaint to Gearbest also.
Source detail here:
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