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VARNEE MARS - Warranty problem.

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rytisr Post time 2018-04-03 20:56:55 | Show all posts |Read mode
I am writing to you because I have problems with the official seller that you have posted on your site.
I bought VARNEE Mars less than a year ago and I really liked it. But after 6 months the microphone stopped working, so I only use it with the headset.
Now something happens that the phone is charging very slowly, about 5-10% per hour.
Also, vertical bars appear on the screen, which sometimes disappear.

I contacted the seller on coolicool witch has offered 1 year warranty before buying, but now he only offered a 15USD coupon to buy a new phone. No warranty.
This offer is inadmissible for me because I bought the phone less than a year ago and was promised a warranty period of at least 1 year.

Please help to solve a problem.
I have an open ticket on your site (http://www.vernee.cc/ticket), but no raction at all.

I think this seller really does not advertise your relationship.

Comments

And there are no answer too. Watch out for the CooliCool seller ant this brand.  Post time 2018-04-04 16:23
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