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It does not work the fingerprint sensor

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Paco Post time 2016-05-17 16:59:27 | Show all posts |Read mode
Last Thursday I received my Thorn. I love the phone. That same morning i put my apps and everything worked well and fast. Updating and introduced fingerprint sensor stopped working and so on.
I am not able to make it work again. It makes no vibration and leaves set new tracks, a window saying there is no fingerprint sensor appears. Restore the phone to its factory position to remove all applications that install and does not work the fingerprint sensor.
Does anyone know how could solve this problem?
Thank you very much.
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Genius95 Post time 2016-05-17 17:13:46 | Show all posts
I have the same problem, but there isn't any window saying: "No Fingerprint Sensor". This evening I will Factory Reset my Thor, than I'll write here the result!
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Consumer Post time 2016-05-17 17:37:40 | Show all posts
I had to scan the same finger 3 times, it works every time now.
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linuxilakis75 Post time 2016-05-17 17:50:36 | Show all posts
Consumer replied at 2016-05-17 17:37
I had to scan the same finger 3 times, it works every time now.

me too all ok
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ZeDdY Post time 2016-05-17 17:53:19 | Show all posts
Consumer replied at 2016-05-17 17:37
I had to scan the same finger 3 times, it works every time now.

I sanned 5 times the same finger. I just quit it because it's useless.
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Genius95 Post time 2016-05-17 18:36:55 | Show all posts
Edited by Genius95 at 2016-05-18 04:56

PROBLEM SOLVED READ THE LAST POST
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vernee Post time 2016-05-17 22:54:08 | Show all posts
hi, dear friend, as what we received about issues when use Thor fingureprint ID, we found that most people did a wrong way to input the fingureprint. please press a little harder and make sure your finger totally press the touch panel.
and please watch this video to do as it shows: https://www.youtube.com/watch?v=y8DF4YtmDio
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vernee Post time 2016-05-17 23:02:07 | Show all posts
dear friends, please think for a while when you input your fingerprint on Thor.
we have a comment from a Thailand customer who pointed out the problem you maybe have


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Genius95 Post time 2016-05-17 23:10:48 | Show all posts
Edited by Genius95 at 2016-05-18 04:56

PROBLEM SOLVED READ THE LAST POST
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 Author| Paco Post time 2016-05-18 02:03:36 | Show all posts
The procedure of video I've done a lot of times without success. Just when it reaches the point continue pressing me directly get a window that says "not completed registration fingerprint was not successful registry. Please try again or use another finger."
The fact is that the process to define my mark if I did it right the first time with the phone recently released (for all I know how to do, I do not need the video), but after updating the sensor stopped working and when trying to configure my fingerprint again do not let me get the message that I have described above ..
Thank you.
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