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Fingerprint sensor tries to work with no finger !

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Gello Post time 2016-06-16 15:24:24 From the mobile phone | Show all posts
I've this problem and i can't use fingerprint in this condition!! There aren't solution?!
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Smuji Post time 2016-06-21 21:07:20 | Show all posts
i have the same problem
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 Author| alphatango Post time 2016-07-02 00:57:51 | Show all posts
Chris replied at 2016-05-23 15:16
Sorry for the inconvenience, I have informed our engineers of the problem you encounter. They will w ...

So, I have been patient for over one month now. I still have this problem.
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cella Post time 2016-08-26 17:22:27 | Show all posts
+1
I have the same problem too, at night- during the charging.
I installed the 5th OTA update 5, also did not help.
Please fix it, this is a dealbreaker error! Thanks!
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Blake Post time 2016-08-27 14:56:46 | Show all posts
Try to restore the factory seting would be workable , please have a try !
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Sammy Post time 2016-10-14 20:07:46 | Show all posts
Edited by Sammy at 2016-10-18 19:16

I have the same phantom fingerprint problem (OTA fw 5, did not try version 6 yet).

The fingerprint sensor worked fine for a month, but this night my phone woke me multiple times with the "fingerprint not recognized" vibration.

I've disabled the FP sensor for now, don't wanna go through the hassle of resetting my phone to factory settings.


edit:
I tried it with OTA 6 and it still happens. The sensor recognizes my finger well, but the random phantom "finger not recognized" vibrations are still there from time to time.
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Gello Post time 2016-10-22 15:28:38 From the mobile phone | Show all posts
Restore at factory settings non solved the problem...
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cella Post time 2016-11-07 19:05:29 | Show all posts
For me, after OTA 6 solved the problem! (no factory reset)
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rvn1010 Post time 2016-11-09 22:55:14 | Show all posts
Edited by rvn1010 at 2016-11-09 22:57

OTA R06 also worked for me when i made the update.

Today it started happening again, i reinstalled R06 once more and it solved the problem for now again.

Also, cleaning the fingerprint sensor seems to make it better. I used scotch tape to take the excess grease, then acetone in a cotton swab and then a cloth to dry it.
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sid Post time 2016-11-20 06:13:33 | Show all posts
Same issue with my Vernee Thor. Finger print sensor tries to unlock itself while sitting on a table.
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