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Touchscreen doesn't react

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Medius Post time 2016-06-13 02:42:27 | Show all posts |Read mode
Edited by Medius at 2016-06-13 03:00

Hi,

today my screen wouldn't react to any touch. I can unlock it with my fingerprint but i can't do anything on the screen. I restarted a couple of times by holding the power button for a longer time (restart via screen is not possible). And the phone restarts - everything normal. But i cannot type my PIN or do anything on the screen. I haven't dropped the phone or enything else unusual which could cause such behaviour. I just left it at the table and after 15 minutes i tried to type in my password and the screen wouldn't react.

I received an OTA 2-3 days ago. Can it be a software issue? It doesn't look like ot but...i dont't know.
Thanks!

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linuxilakis75 Post time 2016-06-13 14:19:52 | Show all posts
http://bbs.vernee.cc/thread-270-7-1.html see this...post 69(lucky number) same problem here... this is the fifth time doing this... updates do nothing..but after a restart everything works ok until suddenly happening again...

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Do you use the fingerprint unlock? It works at my phone. So it's not completely frozen, but the screen doesn't react.  Details Reply Post time 2016-06-13 20:14
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MissPogani Post time 2016-06-13 23:20:55 | Show all posts
You're not alone! I've had the same problem twice.
First time: I just had to put the phone in and out of sleep mode via the on/off button and it was back to normal.
Second time: impossible to do anything, included to switch it off because the touchscreen was totally unresponsive. Finally, with a prolonged push on the on/off button, I was able to restart it.

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Restarting the phone helped?  Details Reply Post time 2016-06-13 23:24
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 Author| Medius Post time 2016-06-13 05:16:05 | Show all posts
Great advice! Thanks!
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ZeDdY Post time 2016-06-13 03:22:28 | Show all posts
GG for you, unless you start trying other ways to figure it out if it's hardware or not(like flash the phone, etc). No one will do that for you.

Peace
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 Author| Medius Post time 2016-06-13 04:01:07 | Show all posts
Haha, it's clear to me that my phone's problem is my phone's problem. But sometimes some problems tend to build clusters presenting themselves on other devices of the same type too. That's why i am asking. Maybe someone has encountered the same problem.

It is too soon to be e hardware problem. If so the build quality is shit or i got a rogue device.
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 Author| Medius Post time 2016-06-13 05:07:14 | Show all posts
Hard Reset. I can't hard reset the phone, because i can't turn it of - the display is not responsive.

How can i do a hard reset with an unresponsive screen?
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ZeDdY Post time 2016-06-13 05:09:39 | Show all posts
Medius replied at 2016-06-12 20:01
Haha, it's clear to me that my phone's problem is my phone's problem. But sometimes some problems te ...

That's why I replied to you. If you expect  that someone has the same problem that no one told in this forum yet, you should go further on your research about your problem. It seems that you're the only one that has that problem yet. And yes, could be a problem only for your Thor, unfortunately.

I suggest you to figure that out for yourself while you don't receive any similar feedback.

Peace
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 Author| Medius Post time 2016-06-13 20:14:53 | Show all posts
linuxilakis75 replied at 2016-06-13 14:19
http://bbs.vernee.cc/thread-270-7-1.html see this...post 69(lucky number) same problem here... this  ...

Do you use the fingerprint unlock? It works at my phone. So it's not completely frozen, but the screen doesn't react.
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thorator Post time 2016-06-13 21:57:42 | Show all posts
Wow the same thing happened to me today, first time after 2 weeks with the phone.

However when I hold  power button for a few seconds I was allowed to enter pin and the phone worked well.

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Did you hold the power button AND typed your PIN at the same time? Or how did it work?  Details Reply Post time 2016-06-13 21:59
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 Author| Medius Post time 2016-06-13 21:59:42 | Show all posts
thorator replied at 2016-06-13 21:57
Wow the same thing happened to me today, first time after 2 weeks with the phone.

However when I  ...

Did you hold the power button AND typed your PIN at the same time? Or how did it work?
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