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[Announcement] Report your problem of using vernee smartphone here

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capdeville13 Post time 2017-09-08 17:29:21 | Show all posts

Hi,

I've just dropped mine and broke the LCD. Now is in an eternal boot loop, do somebody knows how to ask for support?
I'm a little lost.

Thanks in advance for the help.

Cheers!
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nivo32 Post time 2017-09-25 18:23:30 | Show all posts

Hi all ,

Sond vernee thor problem

Problem headfhone and the Jack Port imput does not work Only hear in I high ear

need parts to repair or someone who repairs

Tks

Best regards,
António Ferreira
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Mills Post time 2017-09-30 22:23:27 | Show all posts
Mills Post time 3 hour(s) ago | Show the author posts only Reply Awards
Dear people,

I`ve got some problems with my new Vernee Mars Pro.
The problem is in the touchscreen section.


After a while the touchscreen function does not respond anymore...
The volume and power key does work!


I`ll have to wait a few minutes or worse....
I have to press and hold the power key for more than 10 seconds to forcibly restart my device


Is this a software or a hardware problem?
When is Vernee coming up with an update for my Vernee Mars Pro, this is quite annoying


Regards,


Mills
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Mills Post time 2017-10-01 00:37:19 From the mobile phone | Show all posts
StreamZero replied at 2017-08-14 20:19
Model: Vernee Mars Pro
Bug: Touch screen not responding upon screen wake


I've got the samen annoying problem...
Have you already fixed it?

Comments

Hello, Please install latest ROM version from Support in main page. My brother in law had the same problem, after installing latest ROM it works ok.  Details Reply Post time 2017-10-06 15:51
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acertboy Post time 2017-10-01 14:20:32 | Show all posts
I had problems with my device and installed the rom stock, but when the device started the screen did not respond my touches
just clicked on random places
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Mills Post time 2017-10-02 00:45:36 | Show all posts
When is Vernee coming up with an update for my Vernee Mars Pro, this is quite annoying?!
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fxnoob Post time 2017-10-06 15:51:57 | Show all posts
Mills replied at 2017-10-01 00:37
I've got the samen annoying problem...
Have you already fixed it?

Hello,

Please install latest ROM version from Support in main page. My brother in law had the same problem, after installing latest ROM it works ok.
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Report your problem of using vernee smartphone here
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fxnoob Post time 2017-10-06 15:54:58 | Show all posts
Hello,

Is Gearbest a certified Vernee reseller? I ordered Mix 2 from them, but they keep on prolonging shipping date. Answer me please. Thanks.
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MSantos Post time 2017-10-12 00:40:32 | Show all posts

Vernee Mars Pro

Edited by MSantos at 2017-10-12 00:46

I would like some assistance, I have the Vernee Mars Pro in a general way is working ok, but so far I have detected 2 problems:

1) In bluetooth from time to time it happens that whatever equipment is connected to the Mars Pro, the equipment informs that it loses connection with mobile phone which says that it is connected very strange until you turn it off and on again.

2) The other problems is more serious there is with wakeup of the mobile phone that stops entering deepSleep mode, which will be worsening the battery life. (see photo attached).
I verify that the Vernee Mars Pro stops entering DeepSleep mode is always on awakened mode after 36h to 48h have made a reboot.


After Reboot



36h to 48h after Reboot












Thank you for your help









Comments

I came to the conclusion that the problem lies in the proximity sensor.(ap3xx6) When activated during the phone call. The same happens if you activate Pocket mode After that, the mobile phone  Details Reply Post time 2017-10-22 01:52
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MSantos Post time 2017-10-22 01:52:09 | Show all posts
MSantos replied at 2017-10-12 00:40
I would like some assistance, I have the Vernee Mars Pro in a general way is working ok, but so far  ...

I came to the conclusion that the problem lies in the proximity sensor.(ap3xx6)

When activated during the phone call.

The same happens if you activate Pocket mode

After that, the mobile phone will not enter deepsleep anymore

Reboot needed to fix the problem


Vernee

Please correct this.
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